Refund Policy

1. Introduction

At Poper (owned and operated by Latracal Solutions Private Limited), we aim to provide a seamless on-site engagement platform for creating popups, widgets, and embeds. This Refund & Cancellation Policy outlines the conditions and process for requesting refunds, cancellations, and related disputes, all in accordance with applicable laws in India.

2. Free Plan and Trial

We offer a free plan that allows you to use Poper up to 10,000 pageviews. We encourage you to test Poper thoroughly before purchasing a subscription. Refunds are generally approved only if you have not used (or do not intend to use) the service.

3. Refund Eligibilities and Conditions

1. Eligible Refund Items: Subscriptions purchased to Poper are eligible for refunds under the conditions laid out below.
2. Ineligible Service Add-ons: Certain add-on plans (like additional limits, whitelabel, etc.) may not be eligible for a refund.

4. Refund Window and Requirements

1. Timeline: You can request a refund up to 14 days from the date of purchase.
2. Reason for Refund: A valid reason must be provided, demonstrating that Poper is not being used or you do not intend to use it.
3. Contact Method: To initiate a refund, email us at [email protected] or reach out via our chat.

5. Refund Process and Currency

1. Payment Gateway: We use Stripe to issue refunds.
2. Possible Variations: The final refund amount may vary due to currency fluctuations or applicable Stripe charges.
3. Refund Method: The refund will be credited to the original payment method used for purchase.
4. Processing Time: Refunds are typically processed within 5–7 business days after approval.

6. Cancellation Policy

1. Cancellation Access: To cancel your subscription, visit Poper’s Billing page and open the Stripe customer portal. From there, you can cancel, downgrade, or upgrade your existing plan.
2. Impact of Cancellation: After cancellation, recurring charges will stop at the end of your current billing cycle, but no refunds will be provided for the remaining duration unless it meets the eligible refund conditions stated above.

7. Dispute Resolution

1. Indian Laws Applicable: Any disputes arising from this Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India.
2. Dispute Resolution: If a dispute arises regarding your refund, cancellation, or any other matter related to Poper, we will first attempt to resolve it through mutual discussion. If unresolved, the matter will be subject to the jurisdiction of the competent courts in India.

8. Policy Amendments

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective upon posting on our website.

9. Contact Us

1. Email: [email protected]
2. Chat: Available on Poper

By subscribing to and using Poper, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy in compliance with Indian laws.